1 (844) 910-3675 FAQ
Shipping
Question: How long will it take to get my order? Answer: We ask that you may give at least 7-10 business days to receive your order.
Question: What shipping carriers do you use? Answer: Saved By Grace Clothing LLC only uses one shipping carrier, which is USPS.
Question: How can I track my order? Answer: Once you fulfill an order, you will be provided a tracking number which is provided by the shipping carrier.
Question: Which shipping services do you provide? Answer: We provide one shipping service to all orders which is ground shipping. Which gives us the opportunity not to charge for shipping services, to best serve our customers.
A damaged product
Question: What if i receive a damaged product? Answer: Contact us as soon as you receive your package through our email address: sbgclothing@yahoo.com. Please take note take you must contact us, take action before the 25 days return policy expires. If the 30 days return policy has pasted we can not replace your product. Please take a picture of where the product is damaged and attach it to a detailed message of what is wrong with the product. We will take full responsibility for damaged product and send you a new one free of charge.
Wrong size need exchange
Question: Can i exchange an item that is the wrong size? We do understand that it may be a little difficult to shop online without knowing what size best fits you. We will exchange any item that needs exchange but you will have to pay for shipping for the return item. The Item cannot be worn, washed, it has to be in the same condition it was when you received it. (Exchanges have to be before the 30 day return policy expires). Once we receive the item we will inspect the item, and process a new item with the size you want. When we do send the new item back to you, we will pay for shipping
